Room booking & gift voucher terms and conditions

Cancellation policies

Cancellation policy- best available room and breakfast

Valid credit/debit card must be provided at the time of the booking to secure your reservation. Full payment will be taken 7 days prior arrival. In case of cancellation within the 7-day cancellation policy and/or in case you are unable to travel due to a test result or any other reasons, the hotel cannot take responsibility for your loss and no refund will be made for any funds. We recommend to check travel insurance policies to cover your incidental losses due to cancellations or if the travel plans change. The hotel reserves the right to cancel the booking up to 7 days prior to arrival, due to unforeseeable circumstances. If we are unable to charge your card when the payment is due, your reservation will be cancelled automatically. Please ensure you have the correct funds available.

Cancellation policy - dinner, room & breakfast package

Valid credit/debit card must be provided at the time of the booking to secure your reservation. Full payment will be taken 7 days prior arrival. Dinner value up to £30/person. In case of cancellation within the 7-day cancellation policy and/or in case you are unable to travel due to a test result or any other reasons, the hotel cannot take responsibility for your loss and no refund will be made for any funds. We recommend to check travel insurance policies to cover your incidental losses due to cancellations or if the travel plans change. The hotel reserves the right to cancel the booking up to 7 days prior to arrival, due to unforeseeable circumstances. If we are unable to charge your card when the payment is due, your reservation will be cancelled automatically. Please ensure you have the correct funds available.

Cancellation policy - advance purchase rates

Advance Purchase Rates (including voucher bookings) Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. In case you are unable to travel due to a test result or or any other reasons, the hotel cannot take responsibility for your loss and no refund will be made for any funds. We recommend to check travel insurance policies to cover your incidental losses due to cancellations or if the travel plans change. If we are unable to charge your card when the payment is due, your reservation will be cancelled automatically. Please ensure you have the correct funds available.

Gift vouchers

All vouchers must be used as one transaction and the amount cannot be split into separate transactions.